An appointment with Reeves VW gir Maintenance is a pleasure. Reeves has meticulously thought through the customer experience in order to create a welcoming atmosphere where you a treated as if you are the most important customer of the day. The Service dept area is immaculate, free refreshments while you wait, concerned service managers who remember your name, your service needs and don't take advantage of their customers. I was a 9-car- loyal customer of another car brand when I decided to try Reeves. From the showroom ecperience to the service experience Reeves has no equal. I will never buy a car from another dealer.

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In my 30+ years of car purchases, I can say my best experience ever. Cameron Philips was excellent in providing that experience to me.

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Took my 2009 VW Jetta in for the 100K service, having the timing belt and ancillary items (pullies, water belt, etc) done at that time also. It you purchase your car at Reeves they provide you with either one of their loaner cars or an Enterprise rental. You're responsible for gas. Extra services were required (oil leak discovered around the fuel injectors). Total updated estimate was right on target. Rick Knight was my service writer and kept me appraised of service status. I've been buying either VW parts or automobiles from Reeves since 1990 and would highly recommend them.

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Melissa in service is great but the enterprise in service is awful. Was told someone from enterprise would call me about my issues but nobody ever did.

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