Went there for a spare key. Melissa was very efficient and helpful. Key was ridiculously expensive but I did receive a first responders discount and I will say the overall experience was very pleasant and satisfying. I will return.
At 55 years old and having purchased many cars over the years I can happily say, this was the best car buying experience I have EVER had!!! I cold called REEVES VW and asked if the car on their web site was available and luckily I was transferred to JASON SANTIAGO. And the car I wanted was still available. After asking a few questions re: price options included in price, I then asked Jason if a deposit would be required til I could could make work schedule changes so I purchase it the next day. No deposit was required. Jason then gave me his mobile number. Texted a few questions and for me to send copies of license, insurance etc. The next day Jason was waiting for me at our appointment time. And he was wonderful. Knowledgeable, friendly, efficient, professional, fun, easy to talk too. He handed me off to Chase in finance. Again he was so pleasant, efficient and knowledgable. No high pressure add ins at then end. Just yes or no. So easy, no nonsense. He knew the products he was recommending and was so much help for this process. Then my car was ready to take home. Just washed, waxed, and with a full tank of gas. I CANNOT RECCOMEND REEVES VW ENOUGH. DO NOT BOTHER OR EVEN CONSISER ANY ANOTHER VW DEALER. SAVE YOURSELF THE TIME, EFFORT AND FRUSTRATION. YOULL BE HAPPY YOU DID! THANK YOU REEVES VW, JASON AND CHASE !!
This was easily the best car buying experience I have ever had. There was no haggling, I received the best price first with no constant going back and forth. When I picked up my car I was literally there for only 20 minutes, so easy. In the future I don't plan on going anywhere else for my new car needs.
In and out without any drama!
Melissa in VW service is absolutely great! She is always on top of things and gives wonderful customer service!
These guys always do a great job making sure I am informed throughout the process. They will also match any deal in town or on the internet with prices on tires. "I love that" I like their new texting service to keep me updated. Beau and Melissa did a great job throughout the entire process working with my Geico claims adjuster and making sure my car was as good as it was when I drove it off the lot on my initial purchase.
I bought my VW Passat at Reeves, and have had it serviced there ever since. Easy scheduling, quick service, and a nice wash at the end. Great people and easy to work with. Service writer Beau Brown there is THE best of them all. He knows cars, he gets me scheduled timely, he 'rides herd' on the mechanics, and gets my car done and ready without undue delays.
When in to get my Jetta serviced. Toni was an excellent help in getting me what I needed with awesome customer service. Will definitely be back.
After owning the same car for 15 years, it was time for something new. We stopped in Reeves VW just to look around and ended up walking out with a new Jetta that day. Cameron greeted us at the door and asked us a few questions. We ended up test driving the Tiguan and the Jetta. Cameron answered ALL of our many questions. He was very knowledgeable and patient with us. There really was NO pressure to buy anything. Cameron made this the best car buying experience we’ve ever had!
Was what it was.. no gimmicks clean fast deal!.
Looking forward to getting our next vehicle Volkswagen
Drake was wonderful. He helped me so much with our trade and VW Tiguan. Everyone was so nice and so helpful. I would send friends and family their way in an instant.
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