Customer Testimonials
I'm impressed with the great customer service! Toni is who I mainly worked with. I also spoke with Chris too. Both of these associates were knowledgeable and very kind. I will be coming back if issue arise again. Thank you to Toni and Chris and to those who worked on my vehicle.
Very thorough going over my SUV vehicle
I had my VW Beetle one year check up last weekend. My favorite service manager, Eric, greeted me with a big, warm hello. I barely had to say anything cause he was ready with all the information needed for my service. I sat down, read a few chapters of my current novel, had a coffee and I was done. Eric takes really good care of me, and he gave me some VW holiday swag. Thanks Eric, and it was good to see you.
Swapped out my Tiguan lease for an Atlas. The customer service experience here was, in a word, flawless. My salesperson, Jason, was honest and courteous from our very first conversation. I believe I was given a competitive price and the entire process was fast and EASY! No haggling. No pressure. Just a great experience. Thank you to the entire team!
We stopped in to see Clarissa yesterday, and she was awesome! She took the time to show my wife different options and vehicles. She was extremely helpful, and we’ll be back to see her for sure! Our buying experience was easily a 5 out of 5! Thanks so much to Clarissa, Ron, and the rest of the Reeves VW Team!
I brought my 2002 European to Reeves after 2 mechanics and I were unable to fix its non-starting issue. Rony, their specialist, found and fixed it within a day, and spent some time discussing what he had done with me. I'm a fairly decent DIYer, and was stumped after running through the obvious potential problems. He didn't negate and repeat the work I had done (running up the bill), and was honestly interested in sharing with me his procedure. I'm impressed with the whole experience, and I wouldn't hesitate to bring it bak to them. My Adviser, Melissa, stayed in contact with ...
Professional service and great communication!
Excellent attention, excellent service... my agent, Toni, is the best!!!
Amazing customer service!!! Felicia and team saved us from a horrible experience at another dealership. Not only did they get me the car I wanted , the deal was even better than originally expected. They went above and beyond and truly made me feel valued. Proud to be part of the Reeves Auto family !!!
Just bought a new vw here, Jennifer was very responsive and efficient to help make the buying process a cinch! Very good experience.
The Service Department is outstanding. One of the reasons you buy a VW from Reeves is because their Service Department is the best in the business. They treat you like you bought a high end Audi. Outstanding service and communication plus they fix it right the first time.
Wonderful friendly service! Right from the beginning to the end! Shout out to Jennifer!! Thanks so much for helping find what I wanted! And Ron for being patient and explaining everything, making sure I understood it all. Ευχαριστώ!
I took my dad's 2014 Jetta as it wasnt starting. Chris in services VW is very dedicated. I told him we needed the car as early as possible after the part needed arrived and he managed to get it done before I actually woke up in the morning! Thank you!
We came here after brandon vw failed us so bad this place is amazing they talked to us and helped usAmazing customer service from now on this is my dealership i don't care about the car if it gets broken that's normal but all i care about is the customer service and this place has the best.Today after a year of my original review i got out of reeves with my new atlas the whole sale was smooth and amazing nick Alvarez was incredible helpful and Ron was great he helped us through the process really friendly if i ...
Great customer service time after time!
Toni is the best. I love the service, the way they get you in and out. They have the best customer service ever.
Where to start!!!! From the moment one leaves the vehicle in which one arrived till they enter Reeves, a stupendous sense of freedom pervades your ambiance. Once inside, a voice says, "hello, how may I help you?" You see that's the beauty; they're not asking you what car you want to buy, they're not hassling you the second you walk in. Reeves knows why you are there. If that alone is not enough to be lauded, then further more I cannot help.Reeves communicates with you. They don't talk to you. They have a conversation. Someone, perhaps a sales person, ...
We came here after brandon vw failed us so bad this place is amazing they talked to us and helped usAmazing customer service from now on this is my dealership i don't care about the car if it gets broken that's normal but all i care about is the customer service and this place has the best.Today after a year of my original review i got out of reeves with my new atlas the whole sale was smooth and amazing nick Alvarez was incredible helpful and Ron was great he helped us through the process really friendly if i ...
Super fast service. I got in my dream car at a VERRRRRYY GREATT deal and completed the deal in under a day. Zaidi made me feel like home. As if I was like hanging out with a bestfriend. He was the main force that made me know getting a car from here would be a home run. Nick the sales person really knew his stuff in regards to the car. He was very nice and very respectful. Ron the finance guy was very understanding and elaborated everything for me. He gave me an amazing deal and actually took into consideration ...
The BEST customer service and care!!! I have bought 4 VW's from this awesome place! I continue to let other friends know of the care, consideration and amazing products/service they can expect from buying their vehicle from Reeves VW in Tampa! update: I have now purchases my 6th VW from Reeves and I couldn't be more impressed with the outstanding customer service! I love everything about them! Excellent care and efficient kind service. Thank you everyone there and especially Sondra and Toni!
Where to start!!!! From the moment one leaves the vehicle in which one arrived till they enter Reeves, a stupendous sense of freedom pervades your ambiance. Once inside, a voice says, "hello, how may I help you?" You see that's the beauty; they're not asking you what car you want to buy, they're not hassling you the second you walk in. Reeves knows why you are there. If that alone is not enough to be lauded, then further more I cannot help.Reeves communicates with you. They don't talk to you. They have a conversation. Someone, perhaps a sales person, ...
Upon walking into the Service Department, the staff cordially greets you, and asks how I can be helped. From that point on, a staff member is graciously making sure your reason for being there is being addressed as quickly as possible. If you are waiting, your service attendant will keep you updated on the status.Update 10/4/2020 - Reeves Volkswagen is still great. My check-in was fast, my shuttle to work and back was prompt and the drivers were very polite and friendly, and my pickup was fast.
ALWAYS professional, great company to deal with on both buying and servicing your VW.Got me right into the service shop, no wait. You were up front on what the cost would be and was shorter on time then what was quoted. Bought some extra parts at your parts Counter, and both items you had in stock. I have never had an unpleasant visit to your shop, always courteous and above my expectations.
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